Shipping
Shipping Information
At 9eight5, we are dedicated to delivering fast, reliable, and cost-effective shipping services to ensure your order arrives safely and on time. All products are securely packed and dispatched from our Auckland warehouse, allowing us to maintain strict quality standards and provide a seamless shopping experience. Whether you're purchasing mobile accessories, refurbished devices, or tech gadgets, our logistics process is designed to offer convenience, transparency, and complete peace of mind.
Shipping Across New Zealand
Delivery Time: 1–2 Business Days
We offer simple and affordable shipping options across New Zealand:
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FREE Change of mind returns for our New Zealand Customers
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FREE shipping on all orders over $85
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$7.95 shipping on all orders under $85
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$10.95 shipping to rural addresses.
* We use NZ Post’s overnight courier service (no signature required) for all deliveries. If you prefer a signature-required service, please contact us at the time of placing your order.
Australia Shipping
We provide efficient international delivery to Australia within 3–5 business days:
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Free shipping on orders over $200
- $14.95 shipping on orders under $200
USA (4 - 7 days)
FREE shipping on all orders over $350 (NZD)
$23.95 (NZD) Shipping (4-7 days)
CANADA (4 - 7 days)
FREE shipping on all orders over $350 (NZD)
$23.95 (NZD) Shipping (4-7 days)
Reliable Courier & Processing
To ensure consistent and timely delivery, we partner with trusted courier services that prioritize overnight and express shipping wherever possible. Orders are processed promptly upon confirmation, and tracking details are provided so you can monitor your shipment in real time. This efficient logistics system enables us to maintain fast dispatch and dependable delivery standards.
Backorders
If any item in your order is temporarily out of stock, your order will be held until all items are available. This applies to both domestic and international orders. Once your order is dispatched, tracking details will be provided immediately.
Customer Support & Delivery Assistance
If you experience any issues related to shipping, delivery delays, or tracking, our dedicated support team is here to help. We strive to resolve all queries promptly and efficiently, ensuring a smooth post-purchase experience. Our commitment extends beyond delivery, supported by a comprehensive returns and refunds policy and responsive after-sales service.
Contact Info:
Support Email: info@9eight5.co.nz
Support phone number: 022-507-8984