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Refunds & Returns

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.

Late or missing refunds
If you haven’t received a refund after 7 days, please contact us at info@9eight5.co.nz

Exchanges
If you would like to exchange your unused product, please send us an email at info@9eight5.co.nz to arrange this.

Shipping
If the reason for return is our fault we will cover the return shipping costs and refund the customer in full for the original cost of the product and the shipping costs.

When returning your product, you may be responsible for paying postage / courier costs for returning your item.