FAQ’s

Q1 - How long will my order take to be delivered?
A - Orders are usually delivered within 1 - 4 days throughout New Zealand and within 5 - 10 days throughout Australia.

Q2 - My order has not arrived. What now?
A - Please contact us so we may follow up with our courier company and let you know what’s happening. 

Q3 - I have not received my order confirmation email?
A - Please check your “junk email” folder.

Q4 - The product I ordered is not correct, what do I do?
A - Please contact us to swap it for a new one.

Q5 - I don’t like the product I ordered and would like to swap it or get my money back. How do I do this?
A - No worries! Please contact us to arrange this. We will either swap out your product or have you product collected by our couriers and give you your money back minus shipping.

Note: All products are displayed in NZD and all all orders are processed in NZD.

Contact Info:

Support Email: info@9eight5.co.nz

Support phone number: 022-507-8984